In line with its goals and objectives KMDC organizes discussions and meeting activities on matters of common interests led by members of KMDC or guest speakers. The activities include experience sharing sessions, seminars, conferences, workshops, consultancy projects and organization visits. To advocate and advance the level and quality of KM practice, KMDC also commissions research and development projects by itself or jointly with other organizations in form of consortium or other formats as appropriate. Collaborations between KMDC and individual organizations are taken as separate projects between the two parties.

Examples of Activities Previously Organized or Supported by Executive Members of the Knowledge Management Development Community:

• KM Diploma Program
• KM Certificate Program
• KM Conference and Training
• KM related Special Interest Groups (SIG) in the areas of After Action Review (AAR), Customer Knowledge Management (CKM), Action Learning, Information and Communication Technology (ICT) and Project Management
• Monthly KM sharing sessions with members

Knowledge Management Seminar Series

For the coming 4 months (from Dec 2004 to Mar 2005), KMDC and Policy 21 Ltd of The University of Hong Kong (P21-HKU) will organize a series of seminars on KM topics such as Benchmarking & Best Practice, Peer Assist & After Action Review, Document Management System, KM Portal KM Implementation and Innovation, Customer Knowledge Management, Action Learning, e-learning, KM Measurement……

Each session will be about 3 hours long and will take place during weekdays evening or Saturday morning/afternoon. All sessions will take place at Tech Centre in Kowloon Tong. Please download the Seminar Pamphlet here.

Upcoming Seminar:
D4UK3 Customer Knowledge Management (22nd February 2005, 7:00pm – 10:00pm)
Speaker: Mr Stanley Ng (Marketing Director, Breakthrough Ltd)
‧ Key components of customer relationship management strategy
‧ Understand the objectives of customer relationship management
‧ Critical success factors for customer relationship management

D4UK4 Leveraging the Tacit Knowledge of Your Customers (26th February 2005, 9:30am – 12:30pm)
Speaker: Mr Victor Leung (Marketing Manager of a public transport organization in HK)
‧ Competitive advantages for learning the experience and knowledge form your customers
‧ Methods for collecting the tacit knowledge of your customers
‧ How to share the customer knowledge within the organization
‧ Case studies --- how transport companies in Hong Kong conducting the Customer Liaison Groups

D4UK5 Action Learning (26th February 2005, 2:00pm – 5:00pm)
Speaker: Mr Victor Leung (Marketing Manager of a public transport organization in HK)
‧ Managing knowledge workers in Hong Kong
‧ Generating knowledge within and outside enterprise
‧ Capturing intellectual capitals for competitive advantages
‧ Encouraging individual learning
‧ Introducing tools for obtaining knowledge (Action Learning Program & Mentoring System)

D4UK6 Knowledge Management Measurement (1st March 2005, 7:00pm – 10:00pm)
Speaker: Mr Trevor Lui (Senior Consultant, Hong Kong Productivity Council)
‧ Different Types of Measuring Systems
‧ Practical Considerations
‧ Case Studies

D4SK3/D4SK6 Business Intelligence Overview and Work Flow Management (5th March 2005, 9:30am – 12:30pm)
Speaker: Mr Eric Chan (Vice President, Solution & Bid Management, PCCW)
‧ Improving business performance through effective information use
‧ Defining Business Intelligence for innovation and competitive advantage
‧ Technical framework for Datawarehousing and Data Mart
‧ Establishing mechanism to support the intelligence process and exploit its output
Speaker: Mr Trevor Lui (Consultant, Hong Kong Productivity Council)
‧ What is workflow management
‧ Why should a business use workflow
‧ The key benefits of workflow

D4UK7 Change Program – “Who Moved My Cheese?” (8th March 2005, 7:00pm – 10:00pm)
Speaker: Mr Trevor Lui (Senior Consultant, Hong Kong Productivity Council)
‧ Change the way you look at change so that it works to your advantage
‧ Develop new maze skills to pursue new actions that help you succeed in changing times
‧ Imagine new possibilities and gains for yourself
‧ Experience the enjoyment of change

D4SK7 Taxonomy (10th March 2005, 7:00pm – 10:00pm)
Speaker: Dr. Grace Cheng (Head of the Knowledge Management Unit, Hospital Authority)
‧ To learn about taxonomies and how they organize information (especially web resources) in a logical and timely manner;
‧ To understand the method in building a local taxonomy
‧ Taxonomies, structural characteristics and knowledge discovery
‧ Building a taxonomy in the local context

For KMDC members enjoys a 10% discount for all sessions. If you are not a KMDC member, you can enjoy the same benefit as KMDC members if you register for 3 sessions or more.

For more information, please contact Ms. Grace Lung at +852 8101 5632(KMDC).