Modules and Course Details for the following Knowledge Management Programs:
  1. Knowledge Management Postgraduate Diploma Program
  2. Knowledge Management Certificate Program
  3. Knowledge Management Diploma Program
PART I - Core Modules (For all Programs)
PART II - Structure and Unstructured Knowledge (a selection of at least 10 sessions for Program 1 and 3)
PART III íV Case analysis (assessment for Program 1 and 2)
PART IV íV KM Project (assessment for Program 1 only)
PART V íV A Learning Portfolio (assessment for all Programs)
PART I - Core Modules (to be taken by students in all Programs)
Theme 1 --- Course Introduction and KM Overview
Session 1: KM Overview
  • Business overview of KM & critical success factors
  • Strategic opportunities & driving forces
  • Transition to knowledge-based organization & case studies
  • KM tools & technologies
  • Exercise on knowledge sharing
    • demonstrate the importance of sharing knowledge in an organization
    • experience the problem of working in isolation
    • experience the fun of sharing knowledge with colleagues
    • experience the power of collaborative efforts towards a common goal
Session 2: Organizational learning
  • Understand organisations as learning systems, including, having an understanding of various contemporary learning models and theories at the individual, group or team and organisational levels.
  • Use systems thinking and other approaches to describe analysis and compare various models of organisational learning, knowledge management and the way learning and systems approaches inter-relate.
Theme 2 --- People
Session 3: Community of Practice
  • Business case for communities of practices
  • Creating successful community
  • Building & managing the community
  • Case studies
Session 4: KM Culture
  • Corporation as an organism - ecological perspective in the new economy
  • Complexity and change - the need from KM to KM culture
  • People and cultural aspects of KM
Session 5: Change Management
  • An overview of Change Management
  • The importance of People Issues and managing change during implementations
  • Introduce various change management programs with case studies
Theme 3 --- Process
Session 6 & 7: Peer Assist & After Action Review
  • Introduction of Peer Assist and After Action Review
  • Peer Assist process and framework
  • Preparation and facilitation of AAR
  • Case studies
*** Select one from 8 or 9 :
Session 8: Benchmarking & Best Practices
  • Overview of Benchmarking
  • Successful implementation and sharing of best practices
  • Experience sharing and case study
Session 9: KM-embedded Process Mapping
  • Overview of KM-enabled Business Process Improvement Methodology
  • Introduce of Operation and Infrastructure Processes
  • Techniques in embedding KM elements into existing business processes
Theme 4 --- Technology
*** Select two from Session 10 to 12:
Session 10: Document Management System
  • DMS concepts
  • Acquisition, creation, storage and retrieval concepts
  • Technology discussion
  • Planning and implementation considerations
Session 11: KM Portal and e-Workplace
  • Introduction of KM Portal and e-Workplace
  • Use of IT solution to facilitate knowledge sharing
  • Application of KM Portal and e-Workplace in organization
  • Case studies
Session 12: Records Management
  • Explores the philosophy of records management and presents the basic techniques and standards for managing records in organizations.
  • The application of these techniques both to existing situations and to the creation of new records management programs to support work processes and learning organizations are discussed.
Top | Part I | Part II | Part III | Part IV | Part V
PART II - Structure and Unstructured Knowledge (least 10 sessions for Postgraduate Diploma)
Unstructured Knowledge
UK 1: Knowledge Creation and Innovation
  • Knowledge Creation: the source of innovation and competitive edge in the knowledge-based economy
  • Interaction of tacit and explicit knowledge: SECI model
  • Knowledge creating activities that can build up the core competencies of companies
  • Case studies
UK 2: Avoiding Pitfalls in KM Implementation
  • Trends and development in knowledge management
  • Insights from the evolution of KM development
  • Key components of effective KM
  • Issues of KM implementation íV the most vulnerable spot
  • How to ensure a smooth transformation and reduce the risk of failure
UK 3: Customer Knowledge Management
  • Key components of customer relationship management strategy
  • Understand the objectives of customer relationship management
  • Critical success factors for customer relationship management
UK 4: Leveraging the Tacit Knowledge of Your Customers
  • Competitive advantages for learning the experience and knowledge form your customers
  • Methods for collecting the tacit knowledge of your customers
  • How to share the customer knowledge within the organization
  • Case studies --- how transport companies in Hong Kong conducting the Customer Liaison Groups
UK 5: Action Learning
  • Managing knowledge workers in Hong Kong
  • Generating knowledge within and outside enterprise
  • Capturing intellectual capitals for competitive advantages
  • Encouraging individual learning
  • Introducing tools for obtaining knowledge (Action Learning Program & Mentoring System)
UK 6: KM Measurement
  • Different Types of Measuring Systems
  • Practical Considerations
  • Case Studies
UK 7: Change Program íV "Who Moved My Cheese?"
  • Change the way you look at change so that it works to your advantage
  • Develop new maze skills to pursue new actions that help you succeed in changing times
  • Imagine new possibilities and gains for yourself
  • Experience the enjoyment of change
UK 8: Information Science Overview
  • Introduces the history, the complex development and the potential of information sciences
  • The applications for information and the role of library and information professionals are explored.
UK 9: Information Behaviour
  • Examines the theory associated with information-seeking behaviour.
  • The information seeking process is analyzed and models explored that attempt to explain information behaviour.
  • The concept of information literacy will be examined and analyzed with particular attention to cognitive and affective issues.
UK 10: Usability Engineering
  • Understand and be able to explain the rudimentary aspects of how human beings take in and process information.
  • Know what the methods of usability engineering are and have experience with some of them.
  • Understand and be able to explain why software developers should NOT depend on their own intuitions for what is a usable design.
  • Be able to make the arguments for cost-justifying a user-centred design approach.
  • Have had exposure to a variety of usability labs.
Structured Knowledge
SK 1 & 2: e-Learning Overview & Case Study
  • Strategic overview of e-Learning
  • Benefits and challenges to organization
  • Key success factors for implementation
  • e-Learning case study sharing
SK 3: e-Learning strategies and management
  • Investigates the expansion and applications of e-learning through Computer Mediated Communications (CMC).
  • Dimensions of e-learning will be explored from K-adult, distance learning, web-based training, constructivist and flexible approaches to learning at educational institutions, at home and in the workplace.
SK 4 & 5: Business Intelligence Overview & Case Study
  • Improving business performance through effective information use
  • Defining Business Intelligence for innovation and competitive advantage
  • Technical framework for Data warehousing and Data Mart
  • Establishing mechanisms to support the intelligence process and to exploit its output
  • Case studies
SK 6: Work Flow Management
  • What is workflow management
  • Why should a business use workflow
  • The key benefits of workflow
SK 7: Taxonomy
  • Overview of taxonomy and information organizations
  • Application of taxonomy in an organization
  • Case study and experience sharing
  • Approaches to describing and representing information in a variety of formats are covered as well as the evolution of standards to include electronic formats and Internet resources.
SK 8: e-Resources Management
  • Examines the methods used to build an e-collections for an organization with an emphasis on the selection process and the relationship to stakeholdersíŽ information needs.
  • Relationships between libraries and the publishing industry are discussed.
  • Policy development is explored, linking collection policies to broader information policy issues such as designing digital and virtual libraries, and building collaborative teaching resource databases of learning objects.
SK 9: Information Retrieval
  • This session examines the information retrieval process from a theoretical and practical framework focusing on conceptual issues.
  • The effective provision of access to information will be covered in the context of database structure and interface design, language issues, database selection, evaluation of search results, search strategies, information seeking behaviour and needs.
  • Strategic searching, competitive intelligence and selected online systems are also explored.
Top | Part I | Part II | Part III | Part IV | Part V
PART III - Case analysis (assessment for Certificate & Postgraduate Diploma Programs)
The purpose of the Case Analysis Assignment is to encourage students in applying KM tools and methods learned during the course to real life situation. The case study provides a realistic basis for students to diagnose real problems and suggest KM tools and implementation plan for the organization. The assignment will be organized as follows:
  • Students will be forming teams of 2-3 for the assignment
  • Careful reading and study of the case to determine critical facts
  • Participate in class discussions to identify key KM problems or issues
  • Submit a 2000 words report to present their findings with the followings:
    • Description of case, critical facts and background of the organization;
    • Analysis of the existing issues and problems from the perspective of PEOPLE, PROCESS and TECHNOLOGY;
    • Identification of potential consequences if KM is not applied to the organization;
    • Recommendations on KM tools and methods that would produced sustainable results;
    • Construction of an implementation plan and describe the issues the company will face during and implementation;
    • Note: the team do not need to describe the outcome, only the development plan and strategies leading to it.
Top | Part I | Part II | Part III | Part IV | Part V
PART IV - KM Project (assessment for Postgraduate Diploma Program)
To acquire the diploma, all participants are required to submit a final project that ensures real KM Implementation experience.?In order to apply the knowledge and generate sharing between the participants, students can choose from one of the topics of the sessions in the Knowledge Management Postgraduate Diploma Program. Participants are encouraged to try to experiment implementation in his/her workplace based on the topic. The final project not only represents the learning of the participants, but also generates invaluable sharing experience between the participants.

At the end of the project module, all students must submit a written report of about 3,000 words of the project and present the KM implementation experiences. The report should be treated as a formal thesis that included Executive Summary, Introduction, Content, Appendix, Glossary, and Bibliography. The report should include details such as the Stages of Implementation, Literature Review Learning, and Results from implementation of KM Tools, Reasons for using the selected KM Tools at the organization, project lessons learned and improvement opportunities.
Top | Part I | Part II | Part III | Part IV | Part V
PART V - A Learning Portfolio (assessment for all Program)
Students in both Certificate and the Postgraduate Diploma Programs will be required to write a short learning portfolio of about 500-1000 words reflecting on the key things that they have learned from different sessions, and how they might apply what they learn into their work situations.
Top | Part I | Part II | Part III | Part IV | Part V